1. Definitions

• "Almunjz", "we": the service provider described in clause (2).
• "Platform": the Almunjz website and its online programs, such as the Archive program and any program added later.
• "Company", "Customer": the entity that creates an account on the Platform.
• "First administrator": the first user created for the Company, responsible for managing users from the "Company control panel".
• "User": any person the Company allows to access its account.
• "Subscription": the right to use a specific program for a set period (1, 3 or 6 months, or one year). Each program has its own subscription.
• "Company data": all data, documents and files entered on the Platform by the Company or its users.

2. Service provider

The Platform is provided by Almunjz. Email: info.egy@almunjzcpa.com. Phone and WhatsApp: 01003791003 and 01017771113.

3. Acceptance of the terms

By ticking "I agree to the Terms and Conditions" when creating the account, or by using the Platform, the Company confirms that it has read and accepted these terms, and that the person creating the account is authorized to act on its behalf. The account cannot be created without this acceptance, and the acceptance date and the version of the terms accepted are recorded.

4. Account and users

• Each company has one account with a single user list shared across all programs; each user's permissions are set separately inside each program.
• The first administrator is free; each additional user occupies a paid place in the subscription of every program they are allowed to access.
• The Company is responsible for keeping passwords confidential, for everything done through its users' accounts, and for disabling any user who is no longer authorized. It must inform us immediately of any unauthorized use.
• Each additional user has a separate subscription in each program (monthly or annual) that starts on the day their access to the program is opened; when it ends, their access is closed immediately, without a grace period, until it is renewed. Stopping a user only blocks their access, and their place stays counted until their subscription ends. A user can be deleted only after their subscription ends, only from the program they are deleted from, and this cannot be undone; their place is then removed from the number of paid users in that program.
• "Factory reset" inside any program permanently deletes that program's data and cannot be undone; the Company is responsible for performing it.

5. Trial period

The Company may receive a free trial for each program; its length is shown on the Platform. If it ends without a subscription, the program becomes view-and-export only and the data is kept for 6 months.

6. Subscription, renewal and payment

• A subscription starts on its activation date and is renewed at the Company's request from the subscription page inside the program.
• The Company chooses the subscription period of additional users (monthly or annual) when requesting them. Users are renewed through a separate request from the subscription page, in which the Company chooses which users to renew and the renewal period; each user is renewed from the end of their subscription, or from the day the request is carried out if it has already ended. The first administrator is renewed automatically with the program.
• A user's subscription never goes beyond the end of the program subscription plus the grace period. If less time remains until that date than the requested user period (when the user is added or renewed), the user's subscription runs only until that date and is charged for the available days only.
• The prices published on the Platform apply. Almunjz may change them; changes take effect from the next renewal and do not affect a paid period.
• The Company may request more users or storage at any time from the subscription page. Additional storage continues with the program subscription; when requested, its period does not go beyond the remaining program subscription plus the grace period, and it is charged for those days only.

7. Grace period after expiry

If a subscription ends without renewal, the Company receives a grace period with full use:

After the grace period the program becomes view-and-export only, and renewal can be requested at any time during the data retention period. The grace period does not apply to an account closed at the Company's request or after a refund.

8. Refunds

• The Company may request a refund of its first paid subscription in any program within the following period from activation:

• Refunds do not apply to renewal periods, nor to additional users or storage purchased after the refund window.
• The Company may request a refund at any time if the service is completely unavailable because of a technical fault on our side for more than 24 consecutive hours, by contacting us.
• Requests are reviewed within 3 to 5 business days; if approved, the amount is returned to the original payment method within 7 to 14 business days of notifying the Company.
• When a refund is made, the refunded program's subscription is closed immediately, without a grace period and without view access, and its data is kept as described in clause (11).

9. Cancellation and account closure

• The Company requests cancellation from the subscription page, stating the reason, or through our contact channels. It may withdraw the request before it is carried out.
• The program keeps working until the end of the paid period or until the request is carried out; the account is then closed: no grace period is given, and the program, its data and export are no longer accessible. The Company should therefore export any data it needs before closure.
• Cancellation does not entitle the Company to a refund except under clause (8).
• The data of a closed account is kept throughout the data retention period, during which the Company may request reactivation and its data will be restored as it was.

10. Company data and confidentiality

• Company data belongs to the Company; Almunjz only stores and processes it as needed to provide the service.
• Almunjz keeps the data confidential and does not sell it or disclose it to anyone without the Company's consent or a request from a competent authority.
• Data is stored with cloud hosting providers, transferred encrypted, and passwords are stored in a form that cannot be read.
• The Company may export its data throughout the subscription and throughout the view-only stage after expiry.

11. Data retention and deletion

After a subscription ends or an account is closed, Almunjz keeps the program data for two years for paid subscriptions and 6 months for trials. After that, Almunjz may permanently delete the data without further notice. The Company may request earlier deletion in writing.

12. Acceptable use

The Company must not use the Platform for any unlawful activity, upload harmful files, attempt to access other customers' data, or copy or resell the Platform. Almunjz may suspend a violating account after notifying the Company, or immediately if the violation threatens the security of the Platform or others' data.

13. Availability and limitation of liability

• We make reasonable efforts to keep the Platform available; it may be temporarily unavailable for maintenance or for reasons beyond our control.
• The Platform is provided as is; the Company is responsible for the accuracy of what it enters and for reviewing the outputs.
• Almunjz is not liable for any direct or indirect damages arising from using or being unable to use the Platform, except in cases of fraud or gross negligence on its part.

14. Intellectual property

The Platform, its programs, design, name and logo belong to Almunjz. A subscription grants the Company a non-exclusive, non-transferable right of use for its duration and transfers no ownership.

15. Changes to the terms

Almunjz may change these terms; changes are published on the Platform with the last-updated date. Customers are notified of material changes 14 days before they take effect, and continued use after that date means acceptance.

16. Governing law and disputes

These terms are governed by the laws of the Arab Republic of Egypt, and by the regulations in force in the Kingdom of Saudi Arabia for companies registered there. Any dispute will first be settled amicably where possible; otherwise it will be referred to the competent court in the country where the Company is registered.

17. Contact

For any question or request about these terms: info.egy@almunjzcpa.com, or phone and WhatsApp: 01003791003 and 01017771113.

Last updated: 8 November 2026 — Version: 2026-11-08